Richard Norris

Selling with an Innovative Mindset: Change how you see sales

A Talk by Dr Richard Norris (Consultant and Coach, KWC Global)

About this Talk

Key to being fantastic at sales is the right mindset. Attitude & approach really matter. You need to be confident, persistent and resilient. We’ll share how the best sales people feel about sales and show you how to get into their mindset.​

  • Ensuring you have no underlying gremlins around “selling”​
  • We all hate the hard sell but beware the lunch loop (friends zone!)​
  • Why optimists outsell pessimists and why you need to re-chip your thinking​
  • Learning to embrace rejection: “no” is the second best answer to “yes”!​
  • Being persistent: no response does not necessarily equal “no”​
  • The opportunities for developing more trust in the virtual business world – the power of small talk, “intimacy” and appropriate self, disclosure​
  • Sales is not a one-off event – it’s a process – constant, regular activity​
  • Finding your own authentic style

26 September 2025, 09:30 AM

09:30 AM - 10:30 AM

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About The Speaker

Richard Norris

Dr Richard Norris

Consultant and Coach, KWC Global